This is a repository for up-to-date information about the COVID-19 situation and the Excelity response. The below section provides key information for all Excelity’s Operational Sites, any identified impact to Business as Usual (BAU) procedures, and other pertinent status updates. This page is updated as the situation evolves.
For any questions, please contact your account managers or for Frequently Asked Questions (FAQ)
|Activity||Change Expected?||Details of Change|
|Submission of Payroll Input||No||Please continue to follow the agreed payroll timeliness / process in submitting your payroll input. It is particularly important to strictly adhere to cut-off timelines.|
|Payroll Processing||No||No changes expected.|
|Helpdesk & Query Management||No||For all product/support-related matters please continue to use your current support contact detail.
if you are unable to reach to your normal contact, request to use the escalation matrix shared in a normal BAU
|Electronic Fund Transfers||No||No changes expected.|
|Sharing of Payroll Output||No||No changes expected.|
|Payslip hosting & hard copy Distribution (where in scope)||Partial||No challenges in terms of hosting the statement (Payslip / IT Sheet).
Payslip hard copy distribution for limited customer due to restriction of movement / lockdown. This will be normal once the restrictions are revoked by local authorities.
|Statutory Lodgement (where in scope)||No||No changes / Challenges expected|
|Contacting Excelity||No||Refer to Helpdesk above. Currently no change to accessing Account Management, Service Delivery Managers or Operations Manager as required.|
Below is a list of Frequently Asked Questions of Excelity’s Business Continuity Plan (BCP).
Excelity is monitoring the current situation closely; various measures have been put in place proactively, and we have invoked BCP across all our service centres and/or office locations, to ensure that our staff remains healthy and that we can continue to deliver on our commitments.
Yes. Please consult your account manager for further details.
We have put systems and security in place to minimise any impact on our business and operations. Payroll is a very resilient product and service. We also do not foresee any cessation or partial cessation of our operations, in any of our offices across our business, as we have already implemented systems to minimise the impact of COVID-19.
Excelity has a Business Continuity Plan in place for each service location and the capability to cater to different scenarios to ensure service continuity to our clients across Asia. Pandemics, such as an escalation in the current COVID-19 situation, are categorised under a ‘Pandemic Influenza Management Strategy, with corresponding action plans to address all business processes.
BCP solutions have been activated to avoid service disruption. We have arranged for all our employees to work from home using secured communication rather than travel to the office. International travel restrictions are less likely to significantly impact the type of services delivered to Excelity customers and is assessed as low impact disruption by Excelity Risk Management Committee. Nonetheless, we have had restrictions in place for international travel since the end of Q1 2020.
Excelity’s most significant suppliers are operators in the IT hosting space that have multiple layers of Disaster Recovery and risk management in place. We are therefore reasonably confident that our ability to deliver will not be adversely impacted by any impact to such third parties either.
Some of the measures that Excelity has implemented to mitigate the Cyber Security risks include, but not limited to: